About Us
Our Philosophy
Collapsible content
Why Choose Global Cosmetics Skincare Private Label?
- Partners with Fortune 500 beauty brands
- Over 15 years of manufacturing experience in the beauty industry
- Lowest quantity orders for start up businesses
- Fastest Manufacturing process, with lead time that can go as fast as 15 days
- Quick to Market and fast deliveryÂ
- Use top grade, cruelty and paraben free ingredients with no animal testing,Â
- Use packaging that contains 30% PCR recycled materials
How does the process work?
- If you are pursing a skincare label, or already an owner of a skincare label, you have come to the right place
- With a few simple clicks on our site, you can purchase bulks of skincare products to start your business
- We create off the shelves formulation and take care of the packagingÂ
- Simply go to the product page, and choose the ingredients you would like to include in your skincare line, and pick quantities!
- We have label designed for Countries such as UK, US and Europe. For other countries, either you can work on the label yourself, or you can email us to work together.
Start Making Your Products Today
Shop our best skincare ingredients to help you achieve your BEST skin. Designed to target your skin type and concerns, discover products to build your skin care brand.
FAQs
Contact
How can I get in touch with Customer Service?
Our Customer service team is based in Hong Kong, The team’s hours of service are Monday to Friday from 9:30 AM to 5 PM (excluding holidays). We have limited support available on the weekends.
To reach our team, please visit our contact page to submit your inquiry.
When can I expect a response to my email ?
Our team is working very hard but we are experiencing very rapid growth at this time. While we are expanding our resources, our aim is to respond to all inquiries within 48 hours. Please note that our response times may vary during peak periods such as after product launches or promotions.
Can I place an order over the phone?
For better security, we are unable to process any orders and/or accept payments over the phone. Our Customer Service team will gladly walk you through the process if you need any help placing your order online. To reach our team, please visit our contact page to submit your inquiry.
Products
Do you test on animals? Are your products cruelty –free?
Global Cosmetics does not test on animals.
Are your products vegan?
Global Cosmetics has been adopting certified vegan raw materials.
The products I want is out of stock!
We know there’s nothing worse than waiting! Please check back regularly as we will be restocking on an on-going basis as normal. Please also note that our team is not able to provide restock estimates for products that are unavailable. We apologize for any inconvenience!
Can you send me samples?
We offer samples for sale. Please visit our all product page to make a purchase.
Where can I buy your products?
You can purchase your products online at Global Cosmetics private label.
How do I store your products?
We recommend storing our products in a cool dry place away from direct sunlight. Some products such as Retinoids/Retinols do require refrigeration after opening, but this is noted on the directions.
For all others we suggest storing at room temperature, however, there is no harm in refrigerating (with few exceptions).
What is the expiry date of your products?
Products will have an expiry date noted on the packaging.
For all others, the shelf life is two years when unopened and stored at room temperature. This is the regulatory threshold for testing. Upon opening, please refer to the period-after-opening (PAO) symbol to identify the lifetime of the product.
How do I conduct an at-home patch test?
Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. It is recommended to perform a patch test before incorporating a new product into your routine. We have outlined a general method for conducting your own patch test based on the type of product. Please refer to our Patch Testing Guide for an in-depth guide to patch testing.
Order Inquiries
Can I cancel my order?
We kindly ask that you review your order carefully before placing it to ensure that all information and the contents of your order are correct. Please be advised that once an order is placed, it cannot be modified. While we cannot guarantee cancellations, we will try our best to accommodate where possible. Please note, we have very limited support on weekends and public/bank holidays.
Can I remove products from my order?
Unfortunately, once an order has been placed, we cannot make any edits or substitutions.
Can I change my shipping address on an order that’s been placed?
We are unable to update or amend shipping addresses once an order has been placed. If there is an error in your shipping address, we kindly recommend requesting a cancellation and placing a new order with the correct shipping address.
How many products can I order at a time?
As we want to be fair to all of our customers, many factors are taken in when we review an order including which warehouse is fulfilling the order, shipping fees, frequency of orders, and the individual number of units contained within that order. To read more about our limits, please review our Terms and Conditions.
I placed an order on your website and never received a confirmation email.
Order confirmations are sent out immediately. Our emails may be accidentally flagged by spam filters. Please check the spam folder of your email and mark us as nice instead of spam.
If you haven’t received confirmation from us, please fill out the contact page and we will be happy to assist further. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you!
How can I track my order?
Once your order has been dispatched from our warehouse, we will send you an email with your online tracking information. Use this information to track your order via the courier website linked in the email.
I did not receive a tracking number.
We assign tracking numbers to parcels right before they are shipped. As soon as your parcel is sent out, we send you a tracking notification with your tracking number for each order along with a link so you know where you can track the order. Please check if such an email is sent into your spam folder.
There’s an item missing/ damaged. My order is wrong.
We’re so sorry about this. We do our best to make sure orders are packaged correctly but sometimes people make mistakes. Please fill our contact form with your order number, photo of all the products received, and a photo of the packing slip with any initials marked clearly visible.
Any damaged or incorrect orders should be brought to our attention within 14 days of receipt. We may request additional photos of the damaged items so please do not throw them away until you have connected with our team or we will not be able to further assist.
My order has been shipped to the wrong address.
Unfortunately, we are unable to modify the route of a parcel once it has been shipped and we are unable to assist further if it is delivered as addressed.However, if you see that your parcel is being returned back to Global Cosmetics, simply reach out to us through our contact page and let us know! We can reship your order a second time, to the same address originally input at checkout, at no additional cost. However, if you wish to change the destination, kindly note, your order will be refunded and you must place the order again with the updated shipping address.
My order is missing/ stolen.
Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please contact us so that we can start an investigation with the courier in regards to your missing parcel. Depending on the courier, investigations can take up to 10 business days to conclude.
Please note that any domestic orders reported missing or stolen must be disputed within 14 days from shipment date. International orders reported missing/stolen must be reported within 21 days from shipment date. Any requests made outside of this timeframe have no guaranteed resolution.
Until a missing package has been returned to Global Cosmetics or officially declared lost, we are unable to reship or refund the order.
I’m not able to choose label. Why is that?
We can only offer Label service for certain destinations such as UK, US, Singapore, Hong Kong, All of European Countries under EU regulations. If you don't belong to these countries, you would have to take care of your own label design and printing.
Shipping + Delivery
Where does Global Cosmetics ship to?
We happily ship to almost every country*. We offer one shipping option at this time, but we hope to offer expedited shipping in the future.
*Shipping restrictions, sanctions and embargoed locations may be subject to change. To find out whether your region is included in any current shipping restrictions, please reach out to our Customer Service team for more information. To reach our team, please visit our contact page to submit your inquiry or give us a call.
How much is shopping? Is there free shipping?
* Any country not listed will fall under International. If we are unable to ship to your region, we’re doing our best to get there soon and we appreciate your kind patience with us in the meanwhile.
** Shipping fees and thresholds are subject to change without notice from time to time. Shipping fees are non-refundable on all orders.
What is the estimate for delivery ?
We use various couriers depending on the destination and, as a result, shipping times may vary. You will receive an email from Global Cosmetics once your order has shipped with your tracking number for each order, along with a tracking link.
Please note that the below shipping timelines are estimates and not guaranteed. We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g. because of postal/carrier delays, logistics, bad weather, or things out of our control. Our team can be reached via our contact page with any further queries you may have.
How long does an order take to process?
We try to get to orders as quickly as we receive them and in most cases fulfill orders within 30-40 business days. Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions. COVID-19 Update: Order processing may be further delayed in some countries. We are also mindful of any sanitization processes our couriers have in place that may delay processing to ensure your order is delivered safely. See more details here.
What shipping courier do you use? Where do you ship from?
Because we ship worldwide, the shipping couriers vary by region and are subject to change from time to time. If you have any questions, please connect with our Customer Service team via our contact page.
Do my billing and shipping addresses need to be the same?
Your billing address and shipping address do not need to match. However, for security reasons, billing and shipping addresses are required to be in the same country
Any there any taxes, brokerage or custom fees?
We recommend reviewing these with your local customs departments prior to ordering. Unfortunately, we are unable to reimburse any fees incurred after an order has been fulfilled from our warehouse. Should you require any further clarification, please do not hesitate to reach out to us.
Can I ship to a mail / freight forwarding address?
At this time, Global Cosmetics allows mail forwarding addresses. However, please ensure your first and last name are included in the appropriate fields.
Please note if you choose to use a mail forwarding service, we are no longer responsible once it is delivered to that address. Orders shipped to a mail forwarding address are not eligible for replacements or refunds if we believe it has been reasonably delivered to that address.
We are not responsible for any damages or missing items shipped to a mail forwarding address.
We do not provide SDS sheets, so please be mindful of this when using your selected service.
Why do some items have shipping restrictions to my area? If I am able to order them, will they take longer to arrive?
We work with various couriers in different regions; shipping restrictions are mandated by international/local regulations, but couriers can also impose their own restrictions for these items. These items are restricted from air transport and must be shipped via ground shipping only. As such, they may take longer to arrive. Please reference your estimated delivery date at checkout and monitor your post-purchase notifications for estimated delivery. Please note that we are unable to offer expedited shipping.
Billing + Payment
What methods of payment do you currently accept?
We accept all major credit cards. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal and credit card gift cards. Credit card gift cards can only be redeemed for orders less than the full amount available on the credit card gift card. We do not accept online payments from digital banking apps such as Revolut, Monzo, etc.
When will my payment be processed?
Your card will be charged during checkout once your order has been placed.
What currency do you charge in?
We currently offer prices in the following currencies which reflect pricing in each region. Some regions include taxes and duties while others do not. Our system takes into account these variations when checking out.Currently, our system provides pricing based on your shipping country:
All other countries have pricing displayed in USD but the pricing of products outside of the USA is higher in USD than within the USA because of additional costs we incur to import these products. Orders within Canada, USA, UK (and the EU) and Australia are shipped from our local offices within these regions.
If the local/credit card currency is different than the one used at the time of checkout then your bank will convert the amount using the current exchange rate. Any international bank fees are not imposed by DECIEM.
The currency and pricing of your order are determined by the country from which you visit us and cannot be changed.
Why have you charged me more than the total?
We only charge the amount calculated during checkout and displayed on your invoice. However, if you are using a prepaid card, there may be temporary holds or fees associated with card usage. Please refer to the terms and conditions of the card you are using for further details. If you are not using a prepaid card and believe you have been overcharged, please do contact us and we'll be happy to assist you.
Returns
What is your return policy?
We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the Global Cosmetics website , we are happy to let you know that you can return any unwanted products that are at least 50% full within 365 days (1 year) from the date of purchase as stated on your invoice/receipt.
Shipping fees and product(s) listed as Final Sale are non-refundable
I had a reaction, can I return this product?
Of course.
Are shipping fees refundable?
At this time, all shipping fees are non-refundable. We apologize for any inconvenience this may cause.
The products never reached to me. Can I ask for a refund?
Please do contact us and we'll be happy to assist you.
When do I get my refund?
As we receive multiple deliveries daily, we are unable to send you a confirmation email upon receipt. However, please allow up to 12 business days after the parcel has been delivered for us to inspect and approve your return. Once approved the refund will be issued. Once we have issued your refund, we'll send you an updated copy of your invoice that will show the refunded items.
Data Privacy
What information does Global Cosmetics collect?
We may obtain information about you from various sources, however, it is always your choice to provide this information, and you may withdraw consent at any time. We may collect information when you purchase goods or services from us, provide it to us at one of our stores, on our website (www.deciem.com), when you participate in an offer or promotion, via our social media pages, at one of our events, or if you contact us by telephone.
The types of information you may provide to us includes:
Contact information (such as name, postal address, email address, mobile, or other phone number)
Payment information (such as your delivery address and billing address)
Purchase history
Account information (user ID and password)
Product preferences and feedback
Location information
Your physical characteristics, skincare concerns and preferences
Information in relation to product complaints (includes reaction to skin, your ethnic origin and allergies)
Device information provided to us through the type of device you use when you visit our website and social media pages (which may also include your unique device identifier, IP address, type of device or mobile operating system)
Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list, and other information made publicly available by you on the social media network)
How is my information being used?
We may use the information provided to:
Send you promotional materials or other communications
Provide products and services to you Process your payment and/or gift card transactions
Create and manage your online account, including access to your online and in-store purchase history Assist with product selection Respond to your inquiries
Tailor ads displayed to you on our site and elsewhere to your interests and history with us
Communicate with you about, and administer your participation in, special events, contests, sweepstakes, surveys and other offers
Operate and communicate with you about our social networking applications
Operate, evaluate and improve our business (including developing new products and services improving our current products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
Protect our systems and infrastructure from security risks
Comply with applicable legal requirements, relevant industry standards, and our policies
If we use your information in ways not mentioned here, we will let you know in advance. It is always your choice to provide this information, and you may withdraw consent at any time.
How is my information being protected?
We maintain appropriate administrative, technical, and physical safeguards designed to protect the information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us.
How can I request access to my personal data?
To contact us in relation to the information you have provided to us, to send us general enquiries, to contact us in relation to our Global Privacy Policy and how DECIEM processes your personal information, or if you have any questions on your and any privacy issues concerning Global Cosmetics you may contact us via our website or postal mail as follows:
How can I request to have my data removed?
You may submit a request to remove your personal data and information from our systems by visiting our Contact Page
How and where is my information being stored?
Global Cosmetics is based in Hong Kong and operates an international online business. However, regardless of where your information is transferred, we will protect it in accordance with this Policy and applicable law.
Does Global Cosmetics sell my information?
We do not rent lists or sell or otherwise disclose information we collect about you.
Does Global Cosmetics use or share information with any third parties?
Our Website(s) may contain links to other third party websites. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits while you visit our website and while you visit third party websites that use the same content or services.